Shipping policy

At AHMAS Curve, we are committed to providing clear and transparent shipping information so customers understand how orders are processed, shipped, tracked, and delivered.

The information below applies to eligible orders shipped within the United States.

Shipping Destinations

AHMAS Curve currently provides shipping to eligible addresses within the:

United States

Shipping availability is determined by the delivery address entered during checkout.

If shipping is available to your destination, the applicable shipping option will be displayed before you complete your purchase.

If a shipping option is not displayed during checkout, it is not currently available for that order or destination.

Shipping Cost

AHMAS Curve currently offers:

Free Standard Shipping on Eligible U.S. Orders

For eligible orders covered by our standard U.S. shipping service:

Shipping Cost: $0

Customers can review the applicable shipping method and shipping charge before completing payment.

If another shipping method or service becomes available, any applicable shipping charge will be displayed during checkout.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM (Noon) Eastern Time (New York)

Orders placed after the daily cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Weekends and public holidays are not counted as normal processing days.

Order processing may include:

  • Payment confirmation

  • Order verification

  • Product preparation

  • Size and variant verification

  • Packaging

  • Preparation for carrier pickup

Processing time is separate from carrier transit time.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Standard carrier transit days are:

Monday – Friday

Weekends and public holidays are generally excluded from normal transit calculations.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Processing time: 1–3 business days

  • Transit time: 6–9 business days

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Actual delivery times may occasionally vary because of:

  • Carrier operations

  • Delivery destination

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Shipping Schedule

Orders are normally processed and shipped:

Monday – Friday

Orders are not normally processed or shipped on weekends or public holidays.

Carrier schedules may also be affected by weekends, public holidays, weather conditions, or other operational circumstances.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please carefully review:

  • Products ordered

  • Selected size

  • Selected color or variant

  • Shipping address

  • Email address

  • Phone number

  • Order total

If you notice an error, please contact our Customer Support team as soon as possible.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

The shipping confirmation may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Shipment status

Order Tracking

Please allow up to:

48 Hours

for tracking information to become active or update after your package has been handed over to the shipping carrier.

Tracking updates are provided by the applicable carrier and may occasionally experience delays.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Phone number

  • Email address

Incorrect or incomplete shipping information may result in:

  • Processing delays

  • Delivery delays

  • Failed delivery attempts

  • Returned packages

  • Additional delivery expenses

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

info@ahmasbt.com

We will make reasonable efforts to assist before the order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing, packing, or shipment.

Delivery Delays

Although our estimated total delivery timeframe is 7–12 business days, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Severe weather

  • Public holidays

  • Carrier service interruptions

  • High shipping volumes

  • Transportation disruptions

  • Delivery network delays

  • Natural disasters

  • Government restrictions

  • Other unexpected logistics circumstances

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check around the delivery location

  • Check with household members or neighbors when appropriate

  • Check with reception, front desk, or building management when applicable

  • Review available carrier delivery photographs or notices

  • Contact the shipping carrier for additional delivery information

If you still cannot locate the package, please contact AHMAS Curve with your order number and tracking information.

Lost Packages

If tracking has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

Please provide:

  • Your full name

  • Order number

  • Tracking number

  • Shipping address

  • A brief description of the issue

We may need to contact the shipping carrier and allow reasonable time for an investigation before determining the appropriate resolution.

Damaged Packages or Products

Please inspect your order after delivery.

If your package or product arrives damaged, defective, or incorrect, please contact our Customer Support team as soon as possible.

Please provide:

  • Your order number

  • Description of the issue

  • Clear photos of the affected product

  • Photos of the shipping packaging when applicable

  • Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Eligible damaged, defective, or incorrect product requests will be handled according to our Return & Refund Policy.

Refused or Undeliverable Packages

A package may be returned to the sender for reasons including:

  • Incorrect or incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Multiple unsuccessful delivery attempts

Where applicable and permitted, actual return-to-sender or redelivery costs may apply depending on the circumstances.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

If an order has already shipped, eligible products may be returned after delivery according to our Return & Refund Policy.

Multiple Shipments

Products from the same order may occasionally be shipped in separate packages.

If this occurs:

  • You may receive multiple tracking numbers

  • Packages may arrive on different dates

  • Separate shipping notifications may be provided

You will not be charged an additional shipping fee solely because AHMAS Curve divides an eligible order into multiple shipments.

Public Holidays

Business days are:

Monday – Friday

Weekends and public holidays are excluded from normal processing calculations.

Public holidays may also affect carrier transit schedules and estimated delivery dates.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

AHMAS Curve

Phone:
+1 317-268-8965

Email:
info@ahmasbt.com

Business Address:
1050 W 72nd St
Indianapolis, IN 46260
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing AHMAS Curve.