Refund policy

At AHMAS Curve, we want customers to shop with confidence and clearly understand our return, exchange, and refund procedures.

We accept eligible returns for both defective and non-defective products and accept eligible exchanges subject to the conditions described below.

Return Window

You may request an eligible return or exchange within:

30 Days From the Date of Delivery

The 30-day return period begins on the date your order is delivered.

Return or exchange requests submitted after the 30-day period may not be accepted.

Product Condition

Returned products must be in:

New Condition Only

To qualify for a return or exchange, the product must:

• Be unworn

• Be unused

• Be unwashed

• Be unaltered

• Be in its original condition

• Have original tags attached when applicable

• Include original accessories or components when applicable

• Include original packaging when applicable

• Be free from stains, odors, makeup, deodorant marks, dirt, damage, or signs of wear

Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for return or exchange.

Defective and Non-Defective Returns

AHMAS Curve accepts eligible returns for both:

• Defective products

• Non-defective products

Eligible return reasons may include:

• Damaged products

• Defective products

• Incorrect products

• Incorrect size

• Incorrect color or variant

• Fit-related returns

• Change-of-mind returns

All returned products must meet the applicable return window and product condition requirements described in this policy.

Exchanges

AHMAS Curve accepts eligible exchanges within:

30 Days From the Date of Delivery

Exchange requests may include:

• A different size

• A different color

• Another available variant

• An eligible replacement product

Products submitted for exchange must meet the same New Condition Only requirements that apply to returns.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, our Customer Support team may assist with another available option or an eligible refund.

How to Request a Return or Exchange

Before mailing any product back, please contact our Customer Support team.

Please provide:

• Your full name

• Order number

• Email address used during checkout

• Product or variant you would like to return or exchange

• Reason for the request

• Photos if the product is damaged, defective, or incorrect

Contact us at:

info@ahmasbt.com

After your request has been reviewed, we will provide the applicable return instructions and authorized return mailing information.

Please do not mail products back before receiving return instructions.

Returns sent without following the applicable return instructions may experience delays or may not be accepted.

Return Method

Approved returns must be sent:

By Mail

Returned products must be mailed according to the return instructions provided by our Customer Support team.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return has been completed.

Return Shipping & Return Label

Customers are responsible for obtaining and paying for the applicable return shipping label.

Return Label: Customer Responsibility

Return shipping costs are generally non-refundable unless otherwise required by applicable law or unless AHMAS Curve specifically confirms otherwise.

If you received a damaged, defective, or incorrect product, please contact us before mailing the item back so we can review the issue and provide the appropriate instructions.

Return Address

Please contact our Customer Support team before mailing any return.

The business address listed below is not automatically the return address.

Do not send returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

Restocking Fee

AHMAS Curve does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible refund.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Missing an expected component

please contact our Customer Support team as soon as possible and within the applicable 30-day return period.

Please provide:

• Your order number

• Description of the issue

• Clear photos of the product

• Photos of the packaging when applicable

• Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with an appropriate resolution.

Non-Returnable Products

Products may not qualify for return if they:

• Have been worn

• Have been washed

• Have been used

• Have been altered

• Were damaged after delivery

• Have stains, odors, makeup, deodorant marks, or signs of wear

• Are missing required tags, accessories, or components

• No longer meet the New Condition Only requirements

• Are returned outside the 30-day return period

• Are sent without following the applicable return instructions

Certain products specifically identified as non-returnable before purchase may also be excluded where applicable.

This does not limit any rights that may apply to defective or incorrect products under applicable law.

Return Inspection

After your returned package arrives at the authorized return location, the product will be inspected.

The inspection may include verification of:

• Product condition

• Original tags

• Original packaging when applicable

• Included accessories or components

• Signs of wear

• Signs of washing

• Signs of use

• Alterations

• Stains or odors

• Damage

We will notify you regarding the status of your return after the review has been completed.

Refunds

If your return is approved, the refund will normally be issued to the:

Original Payment Method

Approved refunds will be processed within:

3 Days

The refund processing period begins after the returned product has been received, inspected, and approved.

After AHMAS Curve submits the approved refund, your bank, card issuer, PayPal, Shop Pay, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

Return shipping costs are generally non-refundable.

Because eligible U.S. orders currently receive free standard shipping, there is generally no standard outbound shipping charge to refund.

If another shipping service or charge applies to a particular order, any applicable original shipping charge is generally non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.

AHMAS Curve does not charge a restocking fee.

Original Payment Method

Approved refunds are generally issued to the original payment method used for the purchase.

We generally cannot redirect an approved refund to another:

• Credit or debit card

• Bank account

• Digital wallet

• Payment account

• Person

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, cancellation cannot be guaranteed.

If an order has already shipped, eligible products may be returned after delivery according to this policy.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers should retain their return tracking information and shipping receipt until the return has been completed.

Customers are generally responsible for the return shipment until it reaches the authorized return location.

Contact Us

If you have questions regarding a return, exchange, refund, or an existing order, please contact us:

AHMAS Curve

Phone:
+1 317-268-8965

Email:
info@ahmasbt.com

Business Address:
1050 W 72nd St
Indianapolis, IN 46260
United States

Please contact our Customer Support team before mailing any return.

Do not send returned products to the business address above unless our team specifically confirms it as the authorized return address.

Thank you for choosing AHMAS Curve.